Full Potential Solutions (FPS) is a global product company headquartered in the US. We help enterprises around the globe better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our Conversational AI enabled applications function as virtual agents, handling initial contacts and repeatable conversations to free up agents in the contact centers to focus on the most complex and intricate tasks. Our offices are spread across the US, India and Philippines.
Some exciting initiatives we are working on are:
Our team has successfully designed, built and scaled dozens of applications across varying technologies. With decades of experience, we understand what it means to design and deploy applications that use Conversational AI best principles and practices to automate conversations and tasks from the simple to the complex. We strongly believe that empowered people are the key to building a great company, and our design and development processes focus on iteratively improving our products as well as ourselves as individuals and as a team.
Our mission as a company is to create an environment where our people THRIVE.
As we look to build a strong conversational AI team, we are looking for a Senior Conversational AI Engineer to add to our team. Your responsibilities will be to work as a senior architect/engineer on virtual assistants using both voice and chat interfaces that will be accessed by multiple channels including web, mobile applications, voice, and messaging platforms. You will be responsible for leading the architecture, development and deployment of conversational AI applications using various platforms and frameworks including AWS Lex (and the broader AWS ecosystem including Lambdas, Dynamo DBs, etc), Cognigy.ai and others. We’re looking for someone who can lead the technical design and architecture with best practices for conversational AI applications, as well as someone who has the ability to communicate the reasoning behind those practices to both clients and colleagues. Ability to collaborate with teammates in international locations is critical for this role.
user interfaces and experiences
Your experience and skills: